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Refunds Policy

The following is a template for your store’s returns and refund policy, which must be edited for your business BEFORE you begin selling on getlionmarket.com. You are liable for maintaining and fulfilling your own procedures in accordance with this policy document. Failure to do so may lead to suspension of your store on the Marketplace or a mandatory refund at your customer’s request. Please amend the highlighted sections where relevant, but DO NOT remove the items related to PROCESS. These will assist your customer in requesting an exchange or refund from your store. 

REFUND POLICY

Last updated [month, day, year]

Company Name: 

Online store URL: www.getlionmarket.com/yourstore

REFUNDS

In accordance with section 13 of GetLion’s terms and conditions,

We DO/DO NOT offer refunds on your purchase. 

Should your product be damaged on delivery, or you wish to change your size/variant, please contact us and we will be glad to assist with an exchange where possible. 

Refunds are only applicable in the following instances: 

  • For defective or damaged products.
  • For errors on our part that affect the quality of the product/service delivered to you. 
  • Where we have approved your order in error (for which you have made payment), but we are subsequently unable to deliver as required. 
  • Where you have requested an exchange for an approved reason, but we are unable to fulfill this due to limited stock or other reasons. 

2.1 REFUND PROCESS

All refund requests must be made before the end of the 72-hour period, commencing on confirmed delivery of your order. If you fail to indicate your intent to return or exchange your purchase within the period, payment for your order will be automatically and it then remains at our sole discretion to process your request outside of GetLion. If you would like to request a refund, please follow the process outlined below: 

1) On confirmation that your order has been delivered, select “Reject” on the GetLion order timeline. This will indicate your intent to cancel the order and be refunded. Please provide a reason for the request. We will respond to your refund request on the GetLion platform and if the request satisfies our refund policy and we agree to cancel the order – 

2) On approval of your request, we will choose to refund your order via the GetLion platform. 

3) If we are unable to approve your request, we contact you directly to provide reasoning for this. 

4) If approved, you will be contacted directly by GetLion’s support team to confirm and facilitate your request. GetLion endeavours to return your refund to your bank account within 72hours. In the event that we did receive payment and choose to approve a refund, we will do so direct to your bank account. The latter does not involve GetLion. 

2.2 COST

In the event that you require a refund for a faulty or product that was delivered, it remains YOUR/OUR responsibility (and cost) to return the item to us in its original packaging. 

2.3 ERRORS AND STORE CREDIT

In the event that WE cancel the order after you’ve made payment – for reasons not owing to you (the Buyer) – i.e. we are out of stock, unable to deliver by the agreed deadline, or no longer willing/able to fulfil your order. Then proceed to follow the above process. GetLion’s support team will endeavour to process the refund within 72 hours. We also reserve the option to offer you (the Buyer) with a STORE CREDIT in the form of a unique coupon code, equal in value to the price paid for your order.

2.4 QUESTIONS

If you have any questions concerning our return policy, please contact us via the inquiry or chat facility on our store page, or by updating the notes or order timeline of your order. 

We endeavour to respond to your request as soon as possible. 

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Returns and Exchanges Policy

The following is a template for your store’s returns and refund policy, which must be edited for your business BEFORE you begin selling on getlionmarket.com. You are liable for maintaining and fulfilling your own procedures in accordance with this policy document. Failure to do so may lead to suspension of your store on the Marketplace or a mandatory refund at your customer’s request. Please amend the highlighted sections where relevant, but DO NOT remove the items related to PROCESS. These will assist your customer in requesting an exchange or refund from your store. 

REFUND POLICY

Last updated [month, day, year]

Company Name: 

Online store URL: www.getlionmarket.com/yourstore

EXCHANGES

In accordance with section 12 of GetLion’s terms and conditions,

We DO/DO NOT offer exchanges on your purchase. 

If you’re looking to return and exchange your order for whatever reason, please choose to “reject” the order when applicable, using the GetLion Order timeline (available via your account dashboard). We will make contact with you directly thereafter. 

All return/exchange requests must be made within 72 hours of confirming that your order has been delivered to the shipping address provided on placement. Follow the process outlined below. If you fail to express your intent to return and exchange your purchase within the period, payment for your order will be automatically released to us and it then remains our sole discretion to process your request outside of the getlionmarket.com. 

If your request is accepted, you will be able to exchange your purchase for a variant of another size, or an item of similar value. Our ability to fulfill your exchange may depend on availability of stock. 

1.1 QUALIFYING CRITERIA

Where applicable, list the different products/services that you sell and the requirements to satisfy your return/exchange policy: 

Product Type: 

  • Must be returned in new and unused condition, with no visible signs of wear or use
  • Original packaging/tags

1.2 EXCEPTIONS

The following items cannot be returned or exchanged:

  1. Discounted, “Deal of the Day” or Sale items are final and cannot be returned or exchanged. 
  2. Non-physical items or Services that have been delivered cannot be returned or exchanged. 

1.3 WARRANTY

Our items DO/DO NOT have a warranty period of XXXX DAYS/MONTHS. Should your purchase break, we will gladly exchange it for a new one. Please note that this does not apply in the following instances:

  • The damage is considered normal wear and tear (such as stretching or minor abrasion);
  • damage arising from negligence, user abuse or incorrect usage of the product;
  • damage arising from electrical surges, weather/nature or corrosion;
  • damage arising from a failure to adequately care for the product;
  • damage arising from unauthorised alterations to the product.

1.4 PROCESS

To exchange/return an item, please follow the process below:

1) Once we notify you that your delivery has been completed, you’ll have 72 hours to “approve” or “reject” the order. Click “reject” to indicate that you wish to exchange your purchase or want a refund. Once we receive your notification, we will contact you directly via the GetLion platform. 

2) Upon review of your request/reasoning , our team will confirm the approval or decline of the request and the reason thereof. If the request satisfies our store policy and to we agree to exchange the item, we will respond to you on the GetLion platform, or by updating the notes on your order. You will be notified of our decision via GetLion and/or email. 

3) You will be required to return the item securely in its original packaging and deliver your return to the following address. In the event that the return is due to our error, we will facilitate and pay for collection/exchange of your purchase. 

[Company Name]

[Attn: Returns]

[Street Address]

[City]

[Postal Address]

1.5 COSTS

In the event of an exchange, YOU/WE are responsible to incur the shipping costs involved. There may also be a cost associated with administering the exchange. Should you appoint a courier company to collect and return to us, we recommend that you use a trackable method to post/deliver your return, and issue us a tracking number. Alternatively, we can arrange a courier at an additional expense. 

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Shipping Policy Template

The following is a template for your store’s shipping policy, which must be edited for your business BEFORE you begin selling on getlionmarket.com.You are liable for maintaining and fulfilling your own shipping procedures in accordance with this policy document. Failure to do so may lead to suspension of your store on the Marketplace.Please amend/delete where relevant. 

Shipping Policy for INSERT YOUR BUSINESS NAME

Thank you for visiting our store. 

Following are the terms and conditions that constitute our Shipping Policy.

Shipping Estimates

All orders are processed within INSERT NUMBER OF business days (excluding weekends and holidays) once we receive confirmation that you have made payment for your order. This is an estimate and can vary if we are experiencing high order volumes or delays out of our own control. If there is set to be a delay in the shipment of your order, we will notify you by updating the order timeline, creating an order note, sending you a direct message on the platform (accessible via your account dashboard) or contacting you directly. You will receive another notification when your order has shipped and has been delivered. Kindly note that we currently only ship to addresses within South Africa. 

Shipping charges. 

Shipping charges for your order will be calculated and displayed at checkout as per the table below:

DistanceEstimated delivery timeShipment cost
Local (same city)2 business daysR
National (country-wide)3-5 business daysR
In-Store PickupTBCFREE

We DO/DO NOT offer collections/pickups. If DO, include the following: After receiving confirmation of payment for your order, your items will be prepared and ready for pick up within X to X business days. We will send you a message when your order is ready along with further instructions. Our in-store pickup hours are INSERT TIMES on INSERT DAYS OF THE WEEK. Please have your order number and proof of ID available when you collect. 

We DO/DO NOT allow shipping to P.O. Boxes. 

Shipping Providers: 

We may use one/more of the following: MDS Collivery, DPD Laser, Courier IT, Internet Express, Dawn Wing or The Courier Guy, OR our own drivers, to facilitate deliveries to our customers. 

Confirmation & Order tracking

When your order has shipped, you will receive a notification notifying you. We will also send you a tracking number (where available) by updating the order timeline, adding an order note, or directly to your inbox, accessible via your account dashboard. The tracking number is provided by our appointed courier partner and may only be active within 24 hours.

If you haven’t received your order within the number of business days indicated above, please contact us via the platform and we will look into it for you.

Damages

Our business is not liable for any products damaged or lost during shipping. If you received your order damaged, please indicate as such using the GetLion order timeline or notifying us via the platform directly, accessible via your account dashboard. We address all issues on a case-by-case basis and will try our best to work towards a satisfactory solution and in contacting the appointed courier to file a claim. Please take a picture of the damaged items, save all packaging materials and damaged goods. 

If the product is defective and is not a result of shipping, then please follow our returns and exchange policy process. 

Returns Policy

Our Returns and Refund Policy provides detailed information about options and procedures for returning your order. For more information, please view this information on the Returns/Refund tab available on our store page. 

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Store Description Template

TEMPLATE (Edit the below sections to suit your business – then DELETE everything except your description, before saving):

Welcome to (insert business name).

We’re a (insert what your business does/specializes in) based in (insert your location) since (insert your start year). We believe in (insert what you stand for, your values, or what makes you different). Insert where your product/service is available. Insert if you’re VAT registered, and provide your VAT number. Check out our offers below, send us a message via the Marketplace Chat messenger, or submit an inquiry, and we’ll get back to you promptly.

EXAMPLE:

“Welcome to The Coffee Shop.

We’re a specialty coffee roaster based in Johannesburg, South Africa, since 2015.

We believe in sourcing ethically farmed beans and selling quality, well-priced coffee to our loyal customers. We ship anywhere in South Africa and we’re VAT registered, with number 12345678. 

Check out our offers below, send us a message via the Marketplace Chat messenger, or submit an inquiry, and we’ll get back to you promptly.