Archives: FAQs

Adding new products 📦

Once you click on the “Add New” button, you’ll be directed to this page.  

1) Product Classifier. Click this dropdown and select the classification for your product. For new sellers, we recommend leaving this as a SIMPLE product. However, most sellers will offer products or services with multiple variations (e.g. sizes, colours and other)

Variable Product: select this classification if your product has different variations or sizes.

 

You’ll then scroll to the ATTRIBUTE tab and tick the variant you’d like to add to the product – e.g. SIZE attribute (S, M, L, XL) or COLOUR. You can also add custom attributes (variations) to your product (Add -> Name -> Define values -> enable “used for variations” -> Save). Be sure to tick the “Active” box, and these attributes will appear on your product listing.

 

Once you’ve created the Attribute, click on the VARIATIONS button and you’ll be able to edit each variation, change pricing, images and more. 

 

§  Enable – Enable or disable the variation.

§  Downloadable – If this a downloadable variation. If Checked, you’ll need to define:

o   Downloadable Files – Shows if Downloadable is selected. Add file(s) for customers to download.

o   Download Limit – Shows if Downloadable is selected. Set how many times a customer can download the file(s). Leave blank for unlimited.

o   Download Expiry – Shows if Downloadable is selected. Set the number of days before a download expires after purchase.

§  Virtual – If this product isn’t physical or shipped, shipping settings are removed.

§  Image: You can add an image to the variation by clicking the image placeholder.

§  Regular Price (required) – Set the price for this variation.

§  Sale Price (optional) – Set a price for this variation when on sale.

§  Tax class – Tax class for this variation. Useful if you are offering variations spanning different tax bands.

§  Bulk Editing: You can bulk-edit variations by selecting the specific piece of data you want from the dropdown.

 

By Clicking the “MANAGE STOCK” button, you can also manage inventory for products on a variation level.

·       SKU – If you use SKUs, set the SKU or leave blank to use the product’s SKU.

·       Stock quantity – Shows if Manage stock? is selected. Allows to set the current stock level for the variation.

·       Manage Stock? – Tick the box to manage stock at the variation level.

·       Stock Quantity – Shows if Manage Stock is selected. Input the quantity. Stock for the specific variation, or left blank to use the product’s stock settings.

·       Allow Backorders – Choose how to handle backorders.

·       If the SKU, weight, dimensions, and stock fields are not set, then it inherits values assigned to the variable product. Price fields must be set per variation.

·       Shipping

o   Weight – Weight for the variation, or left blank to use the product’s weight.

o   Dimensions – Height, width and length for the variation, or left blank to use the product’s dimensions.

o   Shipping class – Shipping class can affect shipping. Only set this if it differs from the product.

 

REMEMBER – if you make any changes on your store manager – you must press SUBMIT! If you’d rather keep them for review, push draft and come back to later.

1.    Getlion may, in its sole discretion, at any time and for any reason and without prior written notice, suspend or terminate the operation of the Website or the user’s right to use the Website or any of its contents subject to us processing any orders then already made by you.

2.    You may not cede, assign or otherwise transfer your rights and obligations in terms of these Terms and Conditions to any third party.

3.    Any failure on the part of you or getlion to enforce any right in terms hereof shall not constitute a waiver of that right.

4.    If any term or condition contained herein is declared invalid, the remaining terms and conditions will remain in full force and effect.

5.    No variation, addition, deletion, or agreed cancellation of the Terms and Conditions will be of any force or effect unless in writing and accepted by or on behalf of the parties hereto.

6.    No indulgence, extension of time, relaxation or latitude which any party (the “grantor”) may show grant or allow to the other (the “grantee”) shall constitute a waiver by the grantor of any of the grantor’s rights and the grantor shall not thereby be prejudiced or stopped from exercising any of its rights against the grantee which may have arisen in the past or which might arise in the future.

7.    These Terms and Conditions contain the whole agreement between you and Getlion and no other warranty or undertaking is valid, unless contained in this document between the parties.

For the purposes of the ECT Act, getlion’s information is as follows, which should be read in conjunction with its product descriptions and other terms and conditions contained on the Website (getlion.co.za) and mobile app.

·      Full name: Getlion (Pty) Ltd, a private company registered in South Africa with registration number  2020 / 189642 / 07

·      Main business: Business Incubator

·      Physical address for receipt of legal service (also postal and street address): Rocket Room, Investment Park, Block C, 10^th Road, Hyde Park, Sandton, Gauteng, 2196(marked for attention: CEO and Legal)

·      Email address: marketplace@getlion.com

·      PAIA: The manual published in terms of section 51 of the Promotion of Access to Information Act 2000 may be downloaded.
Third Party Sellers’ information is available in the relevant Product listing and/or via the customer support centre

1.    Please direct all written complaints to our physical address as listed above. Please direct all electronic complaints to hello@getlion.co.za.

2.    If we don’t resolve your complaint within 15 (fifteen) business days of you having notified us of it, you are entitled to approach the Consumer Goods and Services Ombud (“CGSO”), to assist in resolving the dispute. The CGSO’s contact details are:  Website: http://www.cgso.org.za/ Sharecall: 0860 000 272 Email: complaints@cgso.org.za

1.    Getlion hereby selects the Rocket Room, Investment Park, Block C, 10^th Road, Hyde Park, Sandton, Gauteng,  as its address for the service of all formal notices and legal processes in connection with these Terms and Conditions (“legal address”). Getlion may change this address from time to time by updating these Terms and Conditions.

2.    You hereby select the delivery address specified with your order as your legal address, but you may change it to any other physical address by giving getlion not less than 7 days’ notice in writing.

3.    Notices must be sent either by hand, prepaid registered post, telefax or email and must be in English. All notices sent –

1.    by hand will be deemed to have been received on the date of delivery;

2.    by prepaid registered post, will be deemed to have been received 10 days after the date of posting;

3.    by telefax before 16h30 on a business day will be deemed to have been received, on the date of successful transmission of the telefax. All telefaxes sent after 16h30 or on a day which is not a business day will be deemed to have been received on the following business day; and by email will be deemed to have been on the date indicated in the “Read Receipt” notification. ALL EMAIL COMMUNICATIONS BETWEEN YOU AND US MUST MAKE USE OF THE “READ RECEIPT” FUNCTION to serve as proof that an email has been received.

1.    These Terms and Conditions and our relationship and/or any dispute arising from or in connection with these Terms and Conditions shall be governed and interpreted in accordance with the laws of the Republic of South Africa. Your continued use of the Website will constitute your consent and submission to the jurisdiction of the South African courts regarding all proceedings, transactions, applications or the like instituted by either party against the other, arising from any of these Terms and Conditions.

2.    In the event of any dispute arising between you and Getlion or you and a Third Party, you hereby consent to the non-exclusive jurisdiction of the applicable Magistrates or the Johannesburg Court of the Republic of South Africa (Johannesburg division). The jurisdiction of the Court in which action or proceedings may be instituted will depend on the quantum of the claim being instituted in the action or proceedings may otherwise fall below the monetary jurisdiction of that court.

3.    Nothing in this clause 23 or the Terms and Conditions limits your right to approach any court, tribunal or forum of competent jurisdiction in terms of the CPA.

1.    We will use reasonable endeavors to maintain the availability of the Website, except during scheduled maintenance periods, and are entitled to discontinue providing the Website or any part thereof with or without notice to you.

2.    Getlion may in its sole discretion terminate, suspend and modify this Website, with or without notice to you. You agree that getlion will not be liable to you in the event that it chooses to suspend, modify or terminate this Website other than for processing any orders made by you prior to such time, to the extent possible.

3.    If you fail to comply with your obligations under these Terms and Conditions, including any incident involving payment of the price of an order for any Goods or Services, this may (in our sole discretion with or without notice to you) lead to a suspension and/or termination of your access to the Website without any prejudice to any claims for damages or otherwise that we may have against you.

4.    Getlion is entitled, for purposes of preventing suspected fraud and/or where it suspects that you are abusing the Website and/or have created multiple user profiles to take advantage of a promotion or Coupon intended by getlion to be used once-off by you, to blacklist you on its database (including suspending or terminating your access to the Website), refuse to accept or process payment on any order, and/or to cancel any order concluded between you and getlion or Third Parties, in whole or in part, on notice to you. getlion accepts no other liability which may arise as a result of such blacklisting and/or refusal to process any order.

5.    At any time, you can choose to stop using the Website, with or without notice to getlion.

6.    If you are, in getlion’s opinion, not acting in good faith, abusing the Transaction Services, or otherwise acting in breach of this Agreement, getlion shall have the right, except to the extent prohibited by applicable law, to cancel the relevant Online Transaction(s) at any time without any liability for any losses or damages arising out of or in connection with such cancellation.  Except to the extent prohibited by applicable law, getlion also reserves the right to impose any penalty, or to temporarily or permanently suspend or terminate your use of the Transaction Services, temporarily or permanently suspend or terminate or procure the suspension or termination of your paid or free membership on the Sites.  Getlion also reserves the right to, except to the extent prohibited by applicable law, (i) temporarily suspend the transaction functionalities of your account with getlion for a prescribed period determined by getlion, or permanently terminate the use of your getlion account and/or (ii) authorize Truzo to temporarily suspend the transaction functionalities of your Truzo account for a prescribed period determined by getlion, or permanently terminate the use of your getlion and or Truzo account without any liability for any losses or damages arising out of or in connection with such suspension or termination.  Getlion may also publish the findings, penalties and other records regarding the breaches on the Sites.

1.    This Website may contain links or references to other websites (“Third Party Websites”) which are outside of our control, including those of advertisers. These Terms and Conditions do not apply to those Third Party Websites and getlion is not responsible for the practices and/or privacy policies of those Third Party Websites or the “cookies” that those sites may use.

2.    Notwithstanding the fact that the Website may refer to or provide links to Third Party Websites, your use of such Third Party Websites is entirely at your own risk and we are not responsible for any loss, expense, claim or damage, whether direct, indirect or consequential, arising from your use of such Third Party Websites or your reliance on any information contained thereon.

1.  The contents of the Website, including any material, information, data, software, icons, text, graphics, lay-outs, images, sound clips, advertisements, video clips, trade names, logos, trade-marks, designs and service marks which are displayed on or incorporated in this Website (“Website Content”) are protected by law, including but not limited to copyright and trademark law. The Website Content is the property of getlion, its advertisers and/or sponsors and/or is licensed to getlion.

2.    You will not acquire any right, title or interest in or to the Website or the Website Content.

3.    Any use, distribution or reproduction of the Website Content is prohibited unless expressly authorised in terms of these Terms and Conditions or otherwise provided for in law.

4.    Where any of the Website Content has been licensed to getlion or belongs to any third party, your rights of use will also be subject to any terms and conditions which that licensor or third party imposes from time to time and you agree to comply with such third party terms and conditions.

1.    When you visit the Website or send emails to us or third parties, you consent to receiving communications from us or any of our third parties, divisions, affiliates or partners electronically in accordance with our privacy policy as set out in clause 19 above.

2.    However, should you wish to opt out of receiving such information, you may do so by clicking “unsubscribe”.