9. Sellers’ Responsilbities

1.    Sellers must list items on the website to allow Buyers to purchase their products/services.

2.    Sellers must have the legitimate right and authorization to sell or distribute using the website and such products or services do not infringe any third party’s rights.

3.    Sellers must list items accurately and the products or services must meet the agreed descriptions and requirements when listed. Listings must comply with the Product Policy of the Marketplace.

4.    Sellers must agree to maintain accurate and up-to-date listings of their products and services, with specific regard to stock numbers and availability to fulfil a buyer’s order. Failure to do so may leave the seller liable to compensate the buyer should any financial loss arise in the placement of the order. See clause 13.

5.    Sellers must provide any products or services ordered with reasonable care and skill.

6.    Sellers may also offer Custom Offers to Buyers in addition to their standard listings.

7.    Sellers are solely responsible for defining and publishing their shipping, refund and returns policies prior to selling on the site and accepting an order from a buyer. These policies must align with the proposed process of the Marketplace and updated accordingly.

8.    Each order successfully completed by the seller, entitles them to 90.05% of the purchase amount.

9.    Sellers receive payment only once an order is completed – i.e., the Buyer has approved the delivery of their order via the Truzo platform.

10. Sellers must fulfil their orders, and may not cancel orders on a regular basis or without cause. 

11. The Seller’s rating is calculated based on the order reviews posted by Buyers. In certain cases, exceedingly low ratings may lead to the suspension of the Seller’s account.

12. For security concerns, getlion may temporarily disable a Seller’s ability to operate their page/store on suspicion of fraudulent or illicit activity. This may come as a result of security issues, improper behavior reported by other users.

13. Once the seller has received an order via the website, they are solely responsible for the completion/fulfilment of the order with the defined delivery period. Getlion or Truzo are not responsible for any aspect of delivery, be it a product or service.

14. Sellers are responsible for obtaining the relevant industry and performance certifications, and insurance policies, required under law or per industry standards, associated with the performance of their services or delivery of their goods as listed on the website. Getlion or Truzo do not verify the certifications/ability of the seller to deliver on the items that they list for sale on the website.

15. Sellers are responsible for ensuring the safety of the products/services they deliver, including digital items. Users are responsible for scanning all transferred files for viruses and malware.

16. Getlion will not be held responsible for any damages which might occur due to site usage, use of content or files transferred.

17. Custom Offers: Sellers can send custom offers or quotes to the buyer, addressing specific requirements of a Buyer. These offers are defined by the Seller with the exact description of the product/service, the price and the time expected to deliver the service. Custom Offers are sent via the in-site messenger (a.k.a Inbox/Inquiry) facility and can be added to the cart before placing the order.

18. Shipping: Sellers that list physical products are solely responsible for the shipping and delivery arrangements of physical products to the buyer. This must include the price of shipping. Getlion does not handle or guarantee shipping, tracking, quality, and condition of items or their delivery and shall not be responsible or liable for any damages or other problems resulting from shipping. Sellers are encouraged to provide their buyer with a tracking number, once available, to avoid disputes related to shipping.

19. Sellers acknowledge that they have their own data protection and privacy compliance responsibilities with respect to personal information of Buyers or other individuals that the Seller processes. Sellers represent and warrant, and undertake to getlion to ensure, that in relation to such personal information they are and will be fully compliant with all applicable data protection and privacy laws, including without limitation maintaining their own records of such personal information independently of the platform (to the extent required under applicable laws), complying with direct marketing laws, and responding to requests by individuals to exercise their rights under such laws. Neither getlion nor any of its affiliates is responsible or liable for a Seller’s fulfilment of their obligations under applicable data protection and privacy laws. For the avoidance of doubt, in relation to such personal information the liability and obligations of Alibaba.com and its affiliates under applicable data protection and privacy laws are entirely independent of and separate from the liability and obligations of Sellers under such laws. Getlion shall have no liability to any Sellers for the compliance, by getlion or its affiliates, with its or their own obligations under applicable data protection or privacy laws, including without limitation in relation to the exercise by Buyers or other individuals of their rights regarding their personal information processed in connection with any services and products provided by getlion