12. Returns & Exchanges

Each Seller is responsible for maintaining and implementing a return and exchange policy for their store/s. This includes, but is not limited to; whether they offer exchanges, qualifying criteria, exceptions, warranty, process and associated costs. Please refer to the Seller’s policy for more information about returning and/or exchanging products (and related replacements or repairs). Getlion is not responsible for the returns/exchanges offered by third party sellers of their products or services. Thus, getlion cannot be held liable for claims against return.


To request an exchange, buyers are recommended to follow the following process:

1) Contact the Seller before the end of the inspection period, and indicate that their wishes to exchange the purchase. They must provide a reason for the return. First, contact must be made via the Marketplace Chat feature on the Seller’s store page, or by submitting an inquiry, or by adding a note to your order. This will allow the Seller us to respond to your exchange request.

2) Upon review, the Seller will confirm the approval or decline of the request and the reason thereof. If the request satisfies their store policy and they agree to exchange the item, they will respond to the Buyer via the Marketplace chat box, or by updating the notes on their order.

3) The Buyer will be required to return the item in the state and manner outlined on the Seller’s policy document. In the event that the return is due to the Seller’s error, they should facilitate and pay for collection/exchange of the Buyer’s purchase. On receipt of the original product, the Seller will fulfill the exchange of the order.


Sellers are provided a template of this policy document, but this should not be construed as legal advice or binding upon getlion.