14. Dispute Resolution

1.    We encourage Buyers and Sellers to first attempt to settle conflicts amongst themselves. Firstly, both parties must consider extending the delivery deadline. Secondly, both parties must consider reasonable modifications to the order. Thirdly, an order must be formally cancelled by the Buyer or Seller.

2.    In this event that a Buyer and Seller are unable to resolve a dispute regarding their transaction specifically in relation to payment, resolution will be governed by process outlined by Truzo. Please refer to points 10, 11 and 17 of the terms and conditions on truzo.com,

3.    In case of any dispute in connection with an Online Transaction, the records of getlion (emails/inbox messages/inquiries and other formal communicae on our platform) shall take precedence and be conclusive, except to the extent prohibited by applicable law.

4.    Getlion shall have the full right and power to make a determination for such Dispute or to delegate or sub-contract such power to another party.  Upon receipt of a Dispute, getlion shall have the right to request either or both of Buyer and Seller to provide supporting documents.  You agree that getlion shall have the absolute discretion to reject or receive any supporting document. You also acknowledge that getlion is not a judicial or arbitration institution and will make the determinations only as an ordinary non-professional person. Further, we do not warrant that the supporting documents that the parties to the Dispute submit will be true, complete or accurate.  You agree not to hold getlion and our affiliates liable for any material which is untrue or misleading. You agree to release and indemnify getlion (and our agents, affiliates, directors, officers and employees) from all claims, demands, actions, proceedings, costs, expenses and damages (including without limitation any actual, special, incidental or consequential damages) arising out of or in connection with such dispute.

5.    Should a Buyer and/or Seller not be satisfied with the outcome of the internal dispute resolution, the Seller and/or the Buyer shall be entitled to seek external dispute resolution forums.