MANAGING MY PRODUCT ORDER – Shipping, Tracking & Receipt
Products are physical items being sold by businesses on the getlion™️ marketplace, E.g. Clothing, Food and Manufactured items. These will require physical delivery by the seller or their appointed courier. In the instance that an item is made-to-order, the seller will inform you of the delivery deadline.
Sellers are responsible for the fulfilment/delivery/courier of products that they sell on the getlion™️ marketplace. On placing your order, please take note of the Seller’s delivery/shipping policy and any additional charges they may apply.
TRACKING YOUR ORDER
If Sellers choose to use an external courier service, they are required to send you a tracking number for your order once it leaves their premises. For regular updates, the seller will message you directly on our platform. You can view these conversations on your dashboard, under INQUIRIES or INBOX. Alternatively, you can add a note to your ongoing order – accessible via the ORDER tab on your dashboard. We recommend keeping all communication on our platform, so that you have a record in the event of a dispute. Alternatively, you can check Truzo for updates on the delivery.
WHAT TO DO ON RECEIPT
Once the seller has delivered your product, you will have to review and approve the delivery within the specified number of INSPECTION DAYS, in accordance with your order. Don’t forget, the seller doesn’t get paid until you approve delivery! If you fail to approve the delivery before the end of the inspection period, the payment will be automatically released to the Seller. To approve delivery – simply log in Truzo™️ via your Marketplace account, find the transaction relating to your order, and click RELEASE.
Once released, head back to the Marketplace and leave a review for the seller. This helps them improve their offering.