Please read this in conjunction with “SELLING – Receiving and handling an order” above.
Products are physical items sold by your businesses on the getlion™️ marketplace, E.g. Clothing, Food and Manufactured items. These will require physical delivery by you or your appointed courier. In the instance that an item is made-to-order, you will inform your Buyer of the delivery deadline upfront.
As a Seller, you are responsible for the fulfilment/delivery/courier of any products you choose to sell on the getlion™️ marketplace. That’s why you must ensure that your Shipping policy is UP-TO-DATE. On placing an order, Buyers will take note of your delivery/shipping policy and any additional charges that they apply. You can set your Shipping charges and criteria through the SHIPPING tab on your Store Manager. For a shipping policy template, click here.
If you choose to use an external courier service, you are required to send the Buyer a tracking number for their order once it leaves your premises. You can do this by UPDATING THE ORDER NOTES – and the Buyer will be notified by email. You can also provide regular updates to your Buyer by messaging them directly on the Chat Box. You can view these conversations on your dashboard, under INQUIRIES or CHAT INBOX. We recommend keeping all communication on our platform, so that you have a record in the event of a dispute. Alternatively, you can use and check Truzo to issue updates and track the status of the order.
WHAT TO DO ON DELIVERY
Once you’re ready to deliver the product, you must notify the Buyer and update the order notes with a tracking number (if you’re using an external courier). As soon as the product arrives at their address, log into Truzo via your Store Manager, find the transaction in question, then click the DELIVER button to update the order status.