PROCESS – Handling a dispute

Any disputes that arise in respect to delivery of a product/service must first be negotiated directly between the buyer and seller. Within reason and parameters of the order, both parties ought to consider extending the delivery deadline or consider reasonable modifications to the order. These modifications can be made directly on Truzo’s dashboard by editing the transactions details. 

As in the instance of a refund, either party may dispute the transaction on Truzo using the steps indicated above. By doing so and selecting to negotiate offline, the inspection days of the order will automatically be paused for 5 days. 

Should the Buyer and Seller be unable to reach a settlement, they are required to follow the formal dispute resolution/arbitration process prescribed by Truzo, available here