MANAGING A SERVICES ORDER – Tracking and delivery

Please read this in conjunction with “SELLING – Receiving and handling an order” above. 

Services are non-physical offerings that are being delivered by you (the Seller) to a buyer on the getlion™️ Marketplace. They are tied to your skills and expertise, and rely on your abilities to fulfil the order (E.g. graphic design, app development, electrical work or building).


SHIPPING (Not Applicable)

If you choose to sell a SERVICE, it’s unlikely (but not impossible) that you will be required to ship or courier a product to your Buyer. Regardless, it’s important that you have an UP-TO-DATE Shipping policy. On placing an order, Buyers will take note of your delivery/shipping policy and any additional charges that may apply. You can set your Shipping charges and criteria through the SHIPPING tab on your Store Manager. For a shipping policy template, click here.



Throughout the fulfilment of your order, it is recommended that you provide your Buyer will regular updates on your progress. The best way to do this is by by UPDATING THE ORDER NOTES via your Store Manager. The Buyer will be notified of these updates via email and can check their account dashboard accordingly. Seller’s can also provide regular updates to a Buyer by messaging/replying to them directly on the Chat Box. You can view these conversations on your dashboard, under INQUIRIES or CHAT INBOX. We recommend keeping all communication on our platform, so that you have a record in the event of a dispute. Alternatively, you can use and check Truzo to issue updates and track the status of the order. 



Once you’re ready to deliver the product, you must notify the Buyer and update the order notes. Then, as soon as the service has been completed, log into Truzo via your Store Manager, find the transaction in question, then click the DELIVER button to update the order status.


The Buyer is then notified and will have to REVIEW AND APPROVE the delivery within the specified number of INSPECTION DAYS, in accordance with the order. The Seller (you) is only paid once the Buyer approves delivery. If they fail to approve this (by clicking RELEASE on Truzo) before the end of the inspection period, the payment will be automatically released to you (the Seller). 

Once released, the Buyer will be promoted to review their purchase on the Marketplace, which will help you improve and promote your offering to other Buyers. for the seller. This helps them improve their offering.