Shipping Policy

The following is a template for your store’s shipping policy, which must be edited for your business BEFORE you begin selling on the Marketplace. You are liable for maintaining and fulfilling your own shipping procedures in accordance with this policy document. Failure to do so may lead to suspension of your store on the Marketplace or a mandatory refund at your customer’s request. Please amend/delete where relevant. 







Thank you for visiting our store. 

Following are the terms and conditions that constitute our Shipping Policy.


Shipping Estimates


All orders are processed within INSERT NUMBER OF business days (excluding weekends and holidays) once we receive confirmation that you have made payment for your order through Truzo™. This is an estimate and can vary if we are experiencing high order volumes or delays out of our own control. If there is set to be a delay in the shipment of your order, we will notify you through the Marketplace Messenger (Inbox), accessible via your account dashboard. You will receive another notification when your order has shipped. Kindly note that we currently only ship to addresses within South Africa. 


Shipping charges. 


Shipping charges for your order will be calculated and displayed at checkout as per the table below:



Estimated delivery time

Shipment cost

Local (same city)

2 business days


National (country-wide)

3-5 business days


In-Store Pickup




We DO/DO NOT offer collections/pickups. If DO, include the following: After receiving confirmation of your order from Truzo, your items will be prepared and ready for pick up within X to X business days. We will send you a message when your order is ready along with further instructions. Our in-store pickup hours are INSERT TIMES on INSERT DAYS OF THE WEEK. Please have your order number and proof of ID available when you collect. 

We DO/DO NOT allow shipping to P.O. Boxes. 

Shipping Providers: 


We use the FOLLOWING COURIER PARTNERS to facilitate deliveries to our customers. 


Confirmation & Order tracking


When your order has shipped, you will receive an email notification notifying you. We will also send you a tracking number via the Marketplace Messenger (Inbox), or by ADDING A NOTE accessible via your account dashboard. The tracking number is provided by our appointed courier partner and may only be active within 24 hours.


If you haven’t received your order within the number of business days indicated above, please contact us via the Marketplace Messenger (Inbox) or by adding a NOTE to your order, accessible via your account dashboard, and we will look into it for you.



Our business is not liable for any products damaged or lost during shipping. If you received your order damaged, please notify us via the Marketplace Messenger (Inbox), accessible via your account dashboard. We address all issues on a case-by-case basis and will try our best to work towards a satisfactory solution and in contacting the appointed courier to file a claim. Please take a picture of the damaged items, save all packaging materials and damaged goods. 

If the product is defective and is not a result of shipping, then please follow our returns and exchange policy process.