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Shipping Policy Template

The following is a template for your store’s shipping policy, which must be edited for your business BEFORE you begin selling on are liable for maintaining and fulfilling your own shipping procedures in accordance with this policy document. Failure to do so may lead to suspension of your store on the Marketplace.Please amend/delete where relevant. 


Thank you for visiting our store. 

Following are the terms and conditions that constitute our Shipping Policy.

Shipping Estimates

All orders are processed within INSERT NUMBER OF business days (excluding weekends and holidays) once we receive confirmation that you have made payment for your order. This is an estimate and can vary if we are experiencing high order volumes or delays out of our own control. If there is set to be a delay in the shipment of your order, we will notify you by updating the order timeline, creating an order note, sending you a direct message on the platform (accessible via your account dashboard) or contacting you directly. You will receive another notification when your order has shipped and has been delivered. Kindly note that we currently only ship to addresses within South Africa. 

Shipping charges. 

Shipping charges for your order will be calculated and displayed at checkout as per the table below:

DistanceEstimated delivery timeShipment cost
Local (same city)2 business daysR
National (country-wide)3-5 business daysR
In-Store PickupTBCFREE

We DO/DO NOT offer collections/pickups. If DO, include the following: After receiving confirmation of payment for your order, your items will be prepared and ready for pick up within X to X business days. We will send you a message when your order is ready along with further instructions. Our in-store pickup hours are INSERT TIMES on INSERT DAYS OF THE WEEK. Please have your order number and proof of ID available when you collect. 

We DO/DO NOT allow shipping to P.O. Boxes. 

Shipping Providers: 

We may use one/more of the following: MDS Collivery, DPD Laser, Courier IT, Internet Express, Dawn Wing or The Courier Guy, OR our own drivers, to facilitate deliveries to our customers. 

Confirmation & Order tracking

When your order has shipped, you will receive a notification notifying you. We will also send you a tracking number (where available) by updating the order timeline, adding an order note, or directly to your inbox, accessible via your account dashboard. The tracking number is provided by our appointed courier partner and may only be active within 24 hours.

If you haven’t received your order within the number of business days indicated above, please contact us via the platform and we will look into it for you.


Our business is not liable for any products damaged or lost during shipping. If you received your order damaged, please indicate as such using the GetLion order timeline or notifying us via the platform directly, accessible via your account dashboard. We address all issues on a case-by-case basis and will try our best to work towards a satisfactory solution and in contacting the appointed courier to file a claim. Please take a picture of the damaged items, save all packaging materials and damaged goods. 

If the product is defective and is not a result of shipping, then please follow our returns and exchange policy process. 

Returns Policy

Our Returns and Refund Policy provides detailed information about options and procedures for returning your order. For more information, please view this information on the Returns/Refund tab available on our store page. 

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